FAQ’S
View some of our most popular questions below. If you still have a question, please contact us!
Yes. To honor our team members’ schedules & livelihoods, we do have a Cancellation Policy. Cancellations made WITHIN 24 hours of a scheduled appointment
will be charged a $75.00 cancellation fee.
We charge after the service is completed. Typically it’s same day as service, but by the following Monday at the latest.
Yes! We are currently offering a Team Member Referral. If you refer someone our way (who is hired & makes it through our probationary period), you will receive a $50 gift card!
Yes, we have gift cards available and they can be purchased here: Purchase a Gift Card.
**Please note: Gift cards are only valid towards Professional Organizing & Interior Design Services, not Home Cleaning Services.
Appointment changes can be made directly with your assigned organizer, cleaner, or designer.
A.1 If you have a small, specific project: we will dive right into getting that organized
A.2 If you have a larger or whole home project, we will do a whole-home-tour. After that we will strategize and come up with a plan of action for the session. We typically begin with the area that is weighing on you the most.
Yes! For Professional Organizing, you move into our loyalty program [saving $10/hour] after your 4th completed session. For cleaning services, there is a discount for weekly/bi-weekly services versus monthly & a la carte services.
Tips are absolutely optional, but always appreciated!
We bring several sorting bins, liners, a label maker, note-taking items, and our organizing reference manual.
We bring bins for sorting purposes only. As a rule of thumb, organizing units shouldn’t be purchased until AFTER working with your organizer. We can purchase your organizing products for you (charges apply) or provide a list of product recommendations as well.
No need to tidy! Piles & clutter are your organizer’s clues as to which organizing strategies/ systems need to be implemented. Please corral organizing bins and totes if you have some already. No need to purchase any beforehand. If you have specific organizing products in mind that you’d like to use, please show your organizer. Pinterest, Google images, & product links are all helpful!
Yes! We provide all cleaning supplies, minus the vacuum.
Clients MUST provide their own vacuum cleaners. We have vacuum recommendations if you are looking for a new one.
We use plant & essential oil-based, natural cleaning products [typically Grove, Mrs. Meyers, and Method]. If you prefer a specific cleaning product to be used, no problem. Just have it available on-site for your Home Helper.
Clients only need to be present at the 1st cleaning service, after that, the Home Helper can let themselves in.
It is very helpful to our Home Helpers if your space has been tidied prior to their arrival. But if you’d like to build tidying into your cleaning services, it can be arranged!